If the product you wish to order is currently sold out or unavailable in your size, we offer a 'Notify Me' button on the productpage.

By providing your email, you'll be among the first to receive a notification as soon as the product is restocked.

If you are unsure about the size of a specific product, start with your trusted standard sizes as a reference. Our team is on hand to offer personal advice if you need further help choosing the right size.

We're here to make sure you're happy with your purchase.

No, that is unfortunately not possible at the moment.

However, we do have a mix & match collection if you have different sizes for the top and bottom.

We always try to ship your order within 1-3 business days.

As soon as we shipped your order, you'll be sent an email confirmation along with a track & trace number to track your order.

If, however, you haven't received this notification, please don't hesitate to get in touch with us.

Delivery times vary by country. For Europe, orders usually arrive within 1-5 business days. For orders outside Europe, this may take longer.

Please note that business days are different from regular days. When referring to business days, we specifically mean Monday to Friday, excluding public holidays.

If you haven't received your products within the specified timeframe, please don't hesitate to reach out to us via our contact page.

For further details regarding delivery times, we advise you to visit our shipping page.

We are sorry to hear that your package hasn't arrived yet. Be assured that there are a few steps we can take to resolve this situation.

1. Check the letterbox for your parcel; if you have a roadside letterbox, it might be inside or placed next to it.

2. Ask your neighbors, particularly the closest ones, to check if they've received your parcel. Sometimes, your package might have been delivered to them or placed in their letterbox, even if this cannot be seen in your tracking information.

3. Please wait one business day as the shipping company initiates investigations after 24 hours, considering the possibility of delivery on the following business day.

4. Still haven't received anything? Please inform us again.

If there are any problems with the delivery of your order or if your parcel has not arrived, please feel free to contact us. We will do all we can to resolve this as quickly as possible.

No customs fees are charged for orders in countries within the EU.

If you order outside the EU, customs charges may apply.

Please note that these are the responsibility of the customer and cannot be covered by us.

Of course, this can always happen, no problem!

Make sure you contact us as soon as possible so we can resolve this for you, ensure you include the correct address in the message so we can send your order to the right address as soon as possible.

Yes, this is definitely possible!

Just enter your regular home address during checkout and send us an email after the moment of ordering, with the name and address of the service point you want your order to be sent.

We will ship your order to the desired pick-up point.

We have a 14-day return policy, which means that if you are not completely satisfied within 14 days of purchase, you will be able to return this product. Any orders returned to us after this period will be returned back to you without a refund.

Returned products must be in perfect original condition, unworn with tags still attached.

To get started, simply click on the following link to access our Return Portal:

https://24motions.shipping-portal.com/rp/

Once you're on the Return Portal, you'll be guided through a straightforward process to submit your return request. Please have your order details and product information ready to ensure a smooth experience. Make sure you mention the # while entering your order number.

For any questions, please feel free to contact us.

Yes, the shipping costs for a return shipment are not covered by us. The cost for a return is €6.95. You can pay this through our returns portal, with which you will immediately receive a label you can use to return your package.

Also, we are not responsible in case something happens to the package during the return process, it is the responsibility of the customer that the return arrives with us in its original state.

Once we have received your return, it can take up to 10 business days for your return to be processed.

If you have not had an update after these 10 business days please feel free to contact us and we will assist you with the return.

Please note that business days are different from regular days. By business days we mean Monday to Friday excluding public holidays.

Yes this is possible!

Please contact our customer service team, stating the products you wish to return and the items you wish to exchange them for.

We are ready to assist you to exchange your desired items.

We apologize for the inconvenience, if you have received the wrong item please contact us as soon as possible after receipt.

We will send you the instructions for the return and will send you the correct item(s) as soon as possible.

We apologize for any inconvenience. If you were directed to our 'thank you' page and have confirmation of the debit after placing your order, it indicates that your order has been successfully processed.

It's also possible that the confirmation email has ended up in your spam folder.

Please reach out to us with your name and address details, and we'll resend a confirmation email to you as soon as possible.

iDeal, Klarna, Bancontact, Paypal, Sofortbanking, Maestro, Apple Pay, Google Pay, AMEX en Visa Mastercard.

Your order may be canceled or partially canceled due to various reasons.

One of the main reasons may be that the item is no longer in stock in our warehouse.

When we cancel an item or order, we will always contact you for the exact reason and explanation.

We are sorry to hear that your question has not yet been answered.

You can easily contact us with your questions. Our team will be happy to answer all your questions as soon as possible.